Question 1

What are your business hours?

Accepted Answer

Our business hours:

• Mon – Thu: 09:00 – 18:00
• Fri: 09:00 – 15:00

Outside these times, send us an email — we'll reply by the next business day.

Question 2

What services does AKUBA offer?

Accepted Answer

We cover the entire back-office spectrum:

• Financial Services (accounting, payroll)
• Invoicing & Collections
• Virtual Office & Telephone Service
• Inbound & Outbound Mail Services
• Office Services & Secretarial Support
• Print Solutions (up to A1 format)

Full overview: [Our Services](/en/services).

Question 3

Where are you located?

Accepted Answer

Our office is at Markomannenstraße 28/12/30, 1220 Vienna, Austria.

Directions and map: [Contact page](/en/contact)

Question 4

How do I reach you directly?

Accepted Answer

The fastest ways:

📧 office@akuba.at
📞 +43 (0) 1 8900 943 55

Or use the form on the [Contact page](/en/contact).

Question 5

What languages do you work in?

Accepted Answer

We work in German and English by default — written, on the phone, and in person.

Question 6

How quickly will I get a reply?

Accepted Answer

Within business hours, usually within 1–2 hours. Inquiries received outside hours are answered by the next business day at the latest.

Question 7

How does our cooperation start?

Accepted Answer

In three steps:

1. Free, non-binding consultation (online or in Vienna)
2. Tailored offer with no hidden costs
3. Contract, onboarding session, and access to the client portal

Let's get started: [Contact page](/en/contact)

Question 8

What does it cost?

Accepted Answer

Our pricing depends on the scope of services you need. We'll happily put together a transparent offer — just send us a quick non-binding inquiry via the [Contact page](/en/contact).

Question 9

Is there a minimum contract term?

Accepted Answer

For ongoing services (accounting, virtual office, telephone service), we typically work with monthly or yearly contracts. One-off jobs like print or mailings are available without commitment.

Question 10

Can I get in touch without commitment?

Accepted Answer

Absolutely. The first consultation is always free and non-binding. Email us at office@akuba.at or use the [Contact page](/en/contact).

Question 11

Do you offer fully digital accounting?

Accepted Answer

Yes. Scan your receipts via app or upload them to our secure client portal — we process everything digitally, fast and GDPR-compliant.

Learn more: [Financial Services](/en/services/financial-services)

Question 12

Do I have to digitize my receipts?

Accepted Answer

No, that's your choice. If you prefer to drop off a classic folder, we'll handle the digitization for you.

Question 13

Do you also handle payroll?

Accepted Answer

Yes. We take care of punctual, legally compliant payroll for your team plus all communication with authorities (ÖGK, tax office, BUAK).

Learn more: [Financial Services](/en/services/financial-services)

Question 14

Who handles communication with the tax office?

Accepted Answer

We do — via FinanzOnline and direct correspondence. You'll receive regular reports, tax statements, and timely deadline reminders.

Question 15

What accounting software do you use?

Accepted Answer

We work with established Austrian accounting platforms and can provide you with a dedicated client portal where you can check the status of your bookkeeping at any time.

Question 16

What is Invoicing & Collections?

Accepted Answer

We handle your complete invoicing and collections workflow. Tell us the client, service, and amount — we issue the invoice in your design and send it out immediately, digitally or by post.

Learn more: [Invoicing & Collections](/en/services/invoicing-collections)

Question 17

Do you write invoices in my name?

Accepted Answer

Yes. You provide the details — we design and dispatch the invoice in your corporate design. Zero admin overhead for you.

Question 18

How does the collections process work?

Accepted Answer

We monitor your open items and send reminders in your name when deadlines are missed — including physical postal delivery if requested. A printed reminder is paid faster than an email, in our experience.

Question 19

Do you support B2G e-invoicing?

Accepted Answer

Yes. We send e-invoices in the required format (e.g. ebInterface) directly via the Austrian Business Service Portal (USP) to federal, state, and municipal authorities.

Question 20

What is a Virtual Office?

Accepted Answer

With our Virtual Office you rent a representative business address in Vienna — without leasing a physical office.

Learn more: [Virtual Office](/en/services/virtual-office)

Question 21

Can I use the address for my imprint?

Accepted Answer

Yes. The address can be used for your imprint, company register, business cards, and official correspondence.

Question 22

Will mail be forwarded to me?

Accepted Answer

On request, yes — digitally (scanned to the portal) or via postal forwarding to an address of your choice. See [Inbound Mail Service](/en/services/inbound-mail-service).

Question 23

Are meeting rooms available?

Accepted Answer

Yes. You can use our meeting rooms by the hour — ideal for client meetings or interviews in a central Vienna location.

Question 24

Do you answer phone calls in my company's name?

Accepted Answer

Yes. Real people answer professionally in your company's name, take messages, and forward important calls immediately — no voicemail.

Learn more: [Telephone Services](/en/services/telephone-services)

Question 25

What languages do you answer the phone in?

Accepted Answer

By default in German and English. Additional languages can be arranged on request.

Question 26

How fast are messages forwarded?

Accepted Answer

Immediately. You receive the message (email, SMS, or via the portal) within minutes of the call.

Question 27

How does the inbound mail service work?

Accepted Answer

We receive your mail, scan it, and store it in the client portal — with optional automatic forwarding to your bookkeeping.

Learn more: [Inbound Mail Service](/en/services/inbound-mail-service)

Question 28

How does the outbound mail service work?

Accepted Answer

Upload or email us your document — we print, envelope, frank, and dispatch it from Vienna the same day.

Learn more: [Outbound Mail Service](/en/services/outbound-mail-service)

Question 29

Do you handle bulk mailings?

Accepted Answer

Yes. Address management, printing, enveloping, and franking — we handle mailings of any size.

Question 30

Do you also send mail internationally?

Accepted Answer

Yes, worldwide — with tracked shipping on request.

Question 31

What formats can you print?

Accepted Answer

From business cards and business documents (A6–A4), through brochures (A5/A4), all the way up to large-format posters up to A1.

Learn more: [Print Services](/en/services/print-services)

Question 32

Do you print technical plans?

Accepted Answer

Yes. We print complex technical plans with high precision and can also handle full folder assembly.

Question 33

What paper and finishing options are available?

Accepted Answer

Various paper weights, matte or glossy, spot colors, and folding options. Tell us the look you're after — we'll guide you.

Question 34

How fast is the turnaround?

Accepted Answer

Standard jobs are typically ready within 24 hours. Express service available on request.

Question 35

Is my data GDPR-compliant?

Accepted Answer

Yes. All our processes meet GDPR requirements. We can provide a Data Processing Agreement (DPA) on request.

Question 36

Where is my data stored?

Accepted Answer

On servers located within the EU — encrypted and with regular backups. Original physical receipts remain on-site at our Vienna office.

Question 37

Who has access to my documents?

Accepted Answer

Only AKUBA staff specifically assigned to your account. Every access is logged.

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